Our client, a leading ERP solution provider, approached us with a strategic objective: embed a robust process mining capability into their existing ERP platform. This addition would empower them to significantly enhance their consultancy offerings, providing their customers actionable insights from their operational data, and identifying key efficiency opportunities.
Leveraging our expertise in technology consulting, software architecture, and development, we crafted a highly accurate and scalable process mining solution integrated seamlessly into Microsoft Dynamics 365 (Finance & Operations and Customer Engagement). This powerful capability meticulously captures the duration spent by service and sales agents on critical processes and forms, providing unprecedented visibility into operational performance.
Our comprehensive solution was designed using Microsoft's Azure ecosystem to ensure reliability, security, and scalability:
Within an impressive timeline of under 20 weeks, we successfully implemented a Minimum Viable Product (MVP) covering six critical processes, including tenant changes and invoicing. This achievement not only fortified our client's ERP platform but also significantly expanded their consulting capabilities, opening doors to deeper client engagements and increased revenues.
Business leaders can now clearly identify process inefficiencies, reduce operational bottlenecks, and drive measurable improvements, propelling their business towards sustained growth.
This successful delivery underscores our commitment to helping innovative businesses unlock hidden value in their operations through tailored technology solutions. Whether your enterprise is scaling rapidly or navigating early growth, we can help you harness the power of process mining and advanced analytics to elevate your operational performance.
Interested in discovering how we can optimize your processes? Contact us today to learn more.
