Process Mining: The future of informed, data-driven decisions

April 20, 2025

In today’s fast-moving business landscape, efficiency is no longer optional—it’s critical. European business leaders are under pressure to streamline operations and boost profitability. Our recent work with a leading energy software provider shows how smart tech upgrades can unlock major efficiency gains.

Our client, a leading ERP solution provider, approached us with a strategic objective: Embed a robust process mining capability into their existing ERP platform. This addition would empower them to significantly enhance their consultancy offerings, providing their customers actionable insights from their operational data, and identifying key efficiency opportunities.

Our innovative solution

Leveraging our expertise in technology consulting, software architecture, and development, we crafted a highly accurate and scalable process mining solution integrated seamlessly into Microsoft Dynamics 365 (Finance & Operations and Customer Engagement). This powerful capability meticulously captures the duration spent by service and sales agents on critical processes and forms, providing unprecedented visibility into operational performance.

Technology & architecture

Our comprehensive solution was designed using Microsoft's Azure ecosystem to ensure reliability, security, and scalability:

Application Insights: Captures near real-time data from the ERP system, ensuring accuracy and immediacy.
Azure Data Factory: Seamlessly loads, transforms, and processes data, automating the calculation of durations between key events such as form initiation and completion.
Azure Data Lake: Manages data storage effectively across raw, silver, and gold layers, ensuring data integrity and accessibility.
Azure Synapse: Provides advanced data transformations, refining insights further for analysis.
Power BI: Transforms complex data into clear, visually engaging dashboards, delivering actionable intelligence directly to decision-makers.

Impact delivered

Within an impressive timeline of under 20 weeks, we successfully implemented a Minimum Viable Product (MVP) covering six critical processes, including tenant changes and invoicing. This achievement not only fortified our client's ERP platform but also significantly expanded their consulting capabilities, opening doors to deeper client engagements and increased revenues.

Business leaders can now clearly identify process inefficiencies, reduce operational bottlenecks, and drive measurable improvements, propelling their business towards sustained growth.

Want to know how Process Mining can help your business? Get in touch

This successful delivery underscores our commitment to helping innovative businesses unlock hidden value in their operations through tailored technology solutions. Whether your enterprise is scaling rapidly or navigating early growth, we can help you harness the power of process mining and advanced analytics to elevate your operational performance.

Interested in discovering how we can optimize your processes? Contact us today to learn more.

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Process Mining: The future of informed, data-driven decisions

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